Refund policy

Return and Refund Policy

Last updated: April 20, 2026

1. Return Window

At Junakim, we offer a 30-day return policy.

You have 30 days from the date of delivery to request a return. Requests submitted after this period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unused, unworn, and in the same condition as received
  • In original packaging with all tags attached
  • Accompanied by proof of purchase (order confirmation or receipt)

Important: Items must be returned only after receiving return authorization from our support team.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items explicitly marked as “Non-Returnable” at the time of purchase
  • Items that show signs of use or damage not caused by us
  • Items returned without prior authorization

4. Return Process

To initiate a return:

  1. Contact us at info@junakim.com with your order number and reason for return
  2. Our support team will review your request within 1–2 business days
  3. If approved, you will receive return instructions

Once authorized, please send your return to:

  • Recipient: Junakim
  • Address: Via S. Pollini, 134, 27030 Zinasco Nuovo PV, Italy
  • Phone: +39 0282 401582

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Non-Refundable Shipping Fees: Original shipping charges (if any) are non-refundable
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

6. Refunds

After receiving and inspecting your return:

  • You will be notified of approval or rejection via email
  • If approved, your refund will be issued to your original payment method within 3–7 business days

Please note:

  • Processing times may vary depending on your payment provider
  • Partial refunds may be issued if items are returned in a condition that does not fully meet eligibility requirements

7. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos as evidence

We will offer one of the following solutions:

  • Replacement (if available)
  • Full refund
  • Alternative resolution depending on the situation

In these cases, we will cover the return shipping cost.

8. Exchanges

We currently offer exchanges only for defective or damaged items.

For all other cases, we recommend placing a new order and returning the original item.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider (processing time may vary)
  3. Contact your bank

If the issue persists, please contact us at info@junakim.com.

10. Contact Information

For any questions regarding returns or refunds, please contact us:

  • Email: info@junakim.com
  • Phone: +39 0282 401582
  • Business Address: Via S. Pollini, 134, 27030 Zinasco Nuovo PV, Italy